Digital banking is getting a new look!
We’ve listened to your feedback regarding the functionality and navigation of our mobile banking app and we are happy to announce that our redesigned mobile app will arrive on June 9th. Bank on the go using your mobile device with enhanced features you’ll love!
Our redesigned mobile banking experience will be easier than ever to use, with a simpler navigation that lets you see all your accounts and balances right when you sign in. You can pay bills, move money and make deposits in an instant - perfect for busy members on the go. We’ve also added new features for both mobile and online banking, like downloadable void cheques, so you can set up pre-authorized debit transactions and direct deposits in a snap. There’s never been a better time to explore digital banking!
Know your Username and Password Before June 9th
Your current username and password will be required to log into the updated app on June 9th. Please take the time to know what your current username and password is for the mobile banking app. If you do not know your username, it can be found in the “Profile details” menu on the current app.
After June 9th How to Find Your Username and Password
You can enter your debit/membercard number in place of your username.
You can click the Forgot Username or Password? link located on the online banking or mobile banking app sign in page and follow the instructions. You must have a valid email address or mobile phone number on file to complete this action.
Or you can contact us at 1-877-226-7957.
First Time Login Information
The June 9th release is considered an “update” to the app. When opening the mobile app, you will be prompted to visit the mobile app store and complete the upgrade to the current version (2022.2.0).
The 2.0 update is required for all users to continue using the mobile banking app.
Deleting and re-installing a new app is not required – if you delete the previous app and re-install the newest version, you will be required to start over and update all features and settings.
When logging in for the first time after the app upgrade, you will be directed to enter your current username and password. If biometric credentials (faceID or fingerprint) are established after initial sign in, you will no longer be directed to enter your username and password for future logins.
Biometrics will need to be re-activated after updating the app.
Profile pictures, backgrounds and all other features, including favorites, bill payees, and etransfer contacts will remain with the updated app.
The minimum supported OS version required for the updated app is as follows.
IOS – Version 12 or newer
Android – Version 6 or newer
The app will be available for use on iOS ipads, but not android tablets
Please note Our mobile banking app, online banking and website will be temporarily unavailable on June 8th starting at 11:45 pm until June 9th at approximately 6:00 am to complete the upgrade of our redesigned app.
There may be an additional service delay after 6:00 am with the mobile app, however, online banking will be available.
View your primary chequing account balance upon first sign in and easily swipe to see additional accounts and balances.
Navigation now appears across the bottom of the app, allowing members to more quickly access their dashboard, view accounts, move money, see all their account activity and make changes to their personal information and profile (including biometrics) under “more”.
Download a pdf of a void cheque. Easily set up of direct deposits and pre-authorized debit transactions, eliminating the need to provide a physical cheque.
Take a Tour of the new navigation and features…
Take a tour of the new app design! When you open the upgraded app for the first time, you will be taken through a quick tour before logging in. The tour will highlight the new navigation and features within the app before logging in.