Fusion and VeriPark Launch Dual Transformation Across CRM and LOS

May 29, 2025 - Hamiota, MB | Toronto, ON  – VeriPark is proud to announce its partnership with Fusion Credit Union on a strategic digital transformation initiative that combines a modern Customer Relationship Management (VeriTouch CRM) system with a comprehensive Loan Origination System (VeriLoan LOS) rollout. By implementing VeriTouch and VeriLoan in tandem, Fusion is embracing an integrated approach that will optimize operational efficiency and significantly enhance the member experience.

By adopting VeriPark’s Microsoft-powered platforms, Fusion Credit Union will:
•    Achieve a single, unified view of each member, empowering staff with real-time insights and complete member histories
•    Enable seamless service delivery, where members only need to tell their story once
•    Streamline service requests and case management, reducing resolution times and improving satisfaction
•    Automate loan origination processes across both retail and commercial lending, increasing speed and accuracy
•    Simplify the overall IT landscape with Microsoft-based solutions designed for agility, and long-term efficiency
•    Achieve faster time-to-value with a proven, scalable platform

“We’re not just transforming systems” added Dave Hyde, Chief Operating and Information Officer, Fusion Credit Union. "We’re transforming experiences by delivering on each member’s unique needs and wants. Our partnership with VeriPark equips our teams with the tools to deliver smarter, faster, and more relevant service—because our members’ success is our success.” 

“Fusion’s decision to run CRM and LOS initiatives in parallel reflects a bold and forward-thinking strategy,” said Barry Frame, Chief Revenue Officer, VeriPark. “This approach positions them to not only streamline operations, but also to transform how members experience banking—digitally and in person. By integrating their service and lending processes, they’re laying the foundation for a faster, smarter, and more personalized credit union experience”.

“Our members trust us to deliver more than just financial services—they trust us to understand and support their unique journeys,” said Darwin Johns, Chief Executive Officer at Fusion Credit Union. “This partnership with VeriPark strengthens our ability to deliver personalized, high-impact service that supports our members’ goals and deepens their trust in us. Every interaction is an opportunity to prove that trust is well-placed”.

“Our partnership with Fusion Credit Union marks a significant milestone in VeriPark’s Canadian journey,” said Selim Hasan, Director, VeriPark Canada. “We are deeply committed to empowering credit unions across the country with agile, future-ready solutions that prioritize member experience. This collaboration not only demonstrates our investment in the Canadian financial services ecosystem but also our ability to deliver transformative outcomes through scalable, Microsoft-powered platforms.”

This dual implementation underscores Fusion’s commitment to modernization—through technologies that are simple, scalable, and member-first. The transformation will be powered by Microsoft’s cloud technologies, ensuring Fusion’s systems are not only future-ready but also secure and easily adaptable to evolving member needs. As a Microsoft Business Applications 2024/2025 Inner Circle and Financial Services Partner Advisory Council member, VeriPark provides solutions that enable financial institutions to lead in today’s digital-first era.

About Fusion Credit Union (https://www.fusioncu.com)
Fusion Credit Union is a full-service financial institution serving over 30,000 members across 18 branches in the Parkland and southwestern Manitoba.  We are partners in financial aspirations.  Whether it’s realizing an entrepreneurial vision, securing a family’s future, or supporting local initiatives, we are here to empower our members through every step of their financial journey. Collectively, we believe the future of our communities lies in our shared ability to be creative, to aspire to new things, to create and embrace new economic opportunities, while remaining grounded in our values.  Our commitment goes beyond numbers and resonates with every member, every business, and every neighborhood we serve.   

About VeriPark (https://www.veripark.com)  
VeriPark is a global solutions provider enabling financial institutions to become digital leaders by placing Customer Experience at the core of digital transformation. With an exclusive focus on FSI, VeriPark’s Intelligent Customer Experience suite delivers world class customer journeys in digital and assisted channels. With its main offices located in the United Kingdom, Europe, North America, Asia, Africa and the Middle East, VeriPark helps financial institutions to enhance customer acquisition, retention and cross-sell capabilities. Their proven, secure, and scalable solutions cover Customer Engagement, Omni-Channel Delivery, Branch Automation, and Loan Origination. VeriPark collaborates closely with clients, crafting innovative technology strategies and solutions that impact millions of people daily, bringing the promise of digital transformation to life.

For Additional Information: 
About VeriPark: Visit https://www.veripark.com or get in touch via info@veripark.com 

Press Contact VeriPark: 
Temmuz Öykü Topal, Marketing Manager
oyku.topal@veripark.com 

Banu Adiyaman, Sr. Content Marketing Specialist
banu.adiyaman@veripark.com

Press Contact Fusion Credit Union 
Mike Csversko, Brand & Business Development Manager
Mike.Csversko@fusioncu.com