Mobile App

No, you are unable to change your username once created.

You can enter your debit/membercard number in place of your username.

You can click the Forgot Username or Password? link located on the online banking or mobile banking app sign in page and follow the instructions. You must have a valid email address or mobile phone number on file to complete this action.
Or you can contact us at 1-877-226-7957.

Once signed on to digital banking, go to My Fusion > Settings > Password and follow the instructions.

On the Fusion App, navigate to the menu “≡”, select Settings then tap Password and follow the instructions.

You must have a valid mobile phone number on file to complete this action.

You can click the Forgot Username or Password? link located on the online banking sign in page and follow the instructions to complete a password reset vis SMS (mobile device).  You must have a valid mobile phone number on file to complete this action.

Please note that changing a password by receiving a verification code through email is not available.  

If you do not have a mobile device, please contact us at 1-877-226-7957 to change your password.

Yes, both fingerprint and facial recognition will be available on the new mobile app, if your device supports it.

The app will be available for use on iOS ipads, but not android tablets.  There is not app available for smart watches.

Two-factor authentication is an added layer of security for our digital platform. It’s a numeric security code (up to 7 digits) that you will receive via text message to your mobile phone or to your email address when you perform certain activities. 

The code is time sensitive and valid only for a limited amount of time. Here are some examples of when one-time passcodes are used:

• Register for online banking
• First time you sign in to online banking
• Add a new bill vendor
• Update contact information
• Change or reset your password (codes are sent to mobile phones (SMS) only, not email)
• Transfer funds to other members
• Add an Interac e-Transfer® recipient
  

Check your spam or junk folder. If the code it not there, resend the code. If that still does not work, call us at 1-877-226-7957.

Yes, Balance Widgets can be set up to allow up to three chequing accounts to be visible in the app sign in screen, today’s screen or both.

From the App "More" menu, select General Settings and tap on Widget settings.

Did you know?

You can also add some of your favorite transactions as shortcuts in the widget, giving you an even quicker way to do your banking.

You can setup Account Alerts to individual accounts for notification of specific banking events. Different alerts can be setup on different accounts.

• Transaction Alerts such as deposit or withdrawal, or balance (daily, weekly or monthly) alert that lets you know what your balance is in a specific account.
  
• Insufficient Funds Alert when you have a scheduled transfer or bill payment
  
• Failed Transaction Alert is when a scheduled transfer or bill payment did not occur for whatever reason.
  

Security Alerts are set mostly by default to protect you when it comes to changes happening to your accounts. This will protect you in the case of someone trying to get into your accounts. This includes events such as:

• Password changes (if someone changes your password)
  
• New biometric access (if someone attempts to add another FaceID or fingerprint access to your account from a mobile device)
  
• Password attempt lock (if someone has tried to access your account and has failed to guess your password in three attempts)
  
• Successful login (optional)
  

You can delete, rename or add a photo to your favourite transactions.

In the app, select More from the navigation menu on the dashboard, then General Settings and then Favourite Transactions. You can also view your favourites on your main mobile app page after you signed on.

Bill payments made after 10:20 pm will be processed with the following day’s date. The payments will be processed by 10:20 pm the following day. You can view and/or delete your bill payments in your list of Scheduled Payments until the time payments are processed.

Please note that vendor settlement times vary. To ensure your bill payments are received before the due date, submit your bill payment at least three (3) business days prior to the due date.

• Sign in
  
• Click Accounts and select Open Account
  
• Choose Chequing or Savings and Check the accounts
  
• Select the account type you want to open and click Open Account
  
• Fill in the fields and click Continue
  
• Review the details and click Continue
  

Our secure messaging service allows you to communicate with us from within the online banking system and is only available after you have signed in. You may include account numbers and any other information that may help us better assist you with your questions.

Please use the secure message feature within online banking instead of sending personal information through unsecure email channels or text messages.

In online banking, from My Fusion, select Messages or you can click the envelope icon located at the top right corner on your main online banking page.

On the Mobile App, you access Messages by tapping the envelope icon located at the top right corner on your main screen.

Note: Our standard response time is by next business day. If your query is urgent, please contact us.

Yes, you can download your account activity to the following software programs:

• CSV
  
• PDF (PDF is only program available with the mobile app)
  
• Microsoft Money (OFX)
  
• Quicken (QFX)
  
• Sage 50 (OFX)
  
• Xero (OFX)
  

Yes, by clicking on the ‘Filter’ (magnifying glass) icon at the top right of the View Transactions screen, you can select the date range using the calendar icon in the ‘From’ and ‘To’ sections.

You can also filter the types of transactions you can see by clicking the down arrow next to ‘Show’.

• On the mobile banking app, navigate to the Accounts button on the dashboard and tap View eStatements
  
• Select the year and date of the statement you want to view
  

To get started with digital banking, attend a local branch, contact eServices at 1-877-226-7957 or info@fusioncu.com.

If you are having any troubles with the mobile banking app, please contact eServices at 1-877-226-7957 or info@fusioncu.com.

Watch this short video on how to set up delegates in Business Banking. You can only set up delegates from a computer, not the mobile app.

Start by completing your initial sign in for each membership separately. Once you have completed the onboarding process for all of your memberships, you can then consolidate them as required. Once you have completed this step, you will be able to sign in once, and switch between any of your consolidated profiles as needed.

A transaction is pending when a delegate or signor has initiated a transaction, but still requires approval from an additional delegate or signor.

If you have your membership set up as requiring two-signer approval for transactions like bill payments and Interac e-Transfers®, you can approve the transactions within digital banking.

• Sign in to digital banking
  
• From the menu, click Business Services, then Review Pending Transactions