Mobile App

Mobile App

Our Mobile App makes checking your balance, transferring funds and paying a bill as easy as reaching for your Smartphone! You get secure, convenient access to your accounts on the go. The App is free and available on Android and Apple devices. You can download the app at any App Store or Google Play at no charge.


HIGHLIGHTS

  • Check your account balances
  • View your transaction history
  • Pay bills — manage your own bill payees by adding and deleting in 2 simple steps
  • Transfer funds
  • Send an Interac e-Transfer® — add contacts from your Android or iPhone’s contact address book
  • Schedule your own fund transfers and bill payments
  • Deposit Anywhere
  • Quickview feature allows you to view the balance of selected accounts without the hassle of logging in
  • Quick navigation menu bar allows accessibility to all pages without returning to the home screen
  • Login using biometric authentication (Face ID or fingerprint)

HOW TO DOWNLOAD THE APP

Visit the Apple or Google Play store to download Fusion’s Mobile App. The app is free of charge and is shown as Fusion Credit Union. Note: Fusion’s Mobile App is free however since the Mobile App uses data, your carrier may charge data rates for using mobile banking. Dependent on the action being performed, service charges may apply to transactions you complete on the App.



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How to Find your Username and Password for Current Users

If you are a current user of the mobile app and have recently installed the updated version but do not know your username, please take one of the following steps:

1. Enter your debit/membercard number in place of your username, or

2. Click the Forgot Username or Password? link located on the online banking or mobile banking app sign in page and follow the instructions. You must have a valid email address or mobile phone number on file to complete this action, or

3. Contact us at 1-877-226-7957.

Mobile App First-Time Login – How to:

If your contact information is not up to date, please contact us at 1-877-226-7957 in order to verify your information. Your current email or mobile phone number is required to log in. 

Mobile Banking App

Install the app which looks like this:

*iOS users - version 17.0.0

*Android - version 17.0.0

  1. Go to the login screen

  2. Sign in by entering your current member/debit card 

  3. Enter your date of birth

  4. Select either the email or mobile phone radio button – this determines how one-time passwords are received

  5. Enter the applicable information (email or mobile phone number)

  6. Confirm

  7. DNA validates that YES, the information entered (DOB and email or mobile) is what is stored in DNA

  8. You will receive a one-time password

  9. Enter the one-time password

  10. Create a user profile

  11. Enter a new username

Alphanumeric characters with a minimum of 5 to a maximum of 34

    - Cannot use your member/ debit card numbers

    - Unique same username cannot be used by different people

  12. Enter a password

Alphanumeric characters –minimum 10 and maximum 35

     -Alphanumeric characters

     - 1 uppercase letter – mandatory

     - 1 lowercase letter –mandatory

     - 1 number –mandatory

     - 1 symbol – optional (not listed on the password strength monitor but can be used)Re-enter password for verification

  13. Re-enter password for verification  

  14. Acknowledge the Direct Services Agreement

  15. Confirmation screen is displayed

  16. Login with new username and password



    Business Mobile App First-time Login – How to

    If your contact information is not up to date, please contact us at 1-877-226-7957 in order to verify your information. Your current email or mobile phone number is required to log into the new platform.

    If your business has more than one signer, each signer will need to log in and create their own username and password. 


    Mobile Banking App

    Install the app which looks like this:

    *iOS users - version 17.0.0

    *Android - version 17.0.0

    1. Sign in using your current member/debit card and Personal Access Code (PAC)

    2. Choose a unique username. Please note that once you’ve selected a username, it cannot be changed.

    3. Choose a unique password using the following criteria:

      • Alphanumeric

      • Minimum 10 characters

      • Maximum 35 characters

      • 1 uppercase letter

      • 1 lowercase letter

      • 1 number

      • 1 symbol (this is not displayed on the password indicator but is allowed)

    4. Enter your PERSONAL mobile phone number and/or email address when prompted.

    5. You may be asked to verify your date of birth. To complete the field, please enter your contact information in this format: mm-dd-yyyy.

    6. You will receive a verification code on your mobile phone or email. Please be aware that it may take a few minutes for the code to show up in your email. 

    7. If you don’t receive your verification code, please check your junk mail folder. If still not received within 10 minutes, please resend the code. If a second verification code is requested, enter the second code you receive - if you have 2 verification codes the latest one you received is the one that must be entered. If the code is still not received, please contact us at 1-877-226-7957.

    8. Enter that code on the pop-up screen when prompted.

    9. If the contact information you enter does not match what we have on file, you will not be able to receive your verification code. Please contact us at 1-877-226-7957 to verify your contact info.

    10. If everything is correct, click “Create user profile” to finish up.

    Please use your new username and password to now enter the online banking and mobile app.

    Mobile App

    Once you have logged into your mobile app, you can:

    • select your own profile picture

    • send a secure message to our eServices by clicking on the envelope

    • view your account balances, favourite transactions, messages and most recent actitivty in one place

    • Navigation appears across the bottom of the app allowing quick access to dashboard, view accounts, move money, account activity, and more




    Dashboard 

    Financial Overview and Messages

    Obtain a Financial Overview of your accounts and view sent and received messages.

    Alerts

    Account Alerts - Be notified of withdrawals, balance alerts, insufficient funds or failed transactions on your account(s).

    Security Alerts - Get alerts for password changes, attempt locks, successful logins and biometric access completions.

    Settings

    Password – allows you to change your password frequently for your own security

    Contact Details – Update your address, phone and email

    Profile details – Personalize your experience by uploading your own profile and background picture

    Statement Preferences – choose paper or electronic statement

    Widget – Create shortcuts to favorite transactions

    Biometric Authentication – Use facial recognition and/or fingerprint technology to login into your mobile app.




    Accounts Menu

    View accounts, transactions  – view all account details and transactions

    Favorite transactions – create shortcuts for favorite transactions, name accounts and change the order of lists

    Open A New Account – open an individual new chequing, savings and/or investment accounts



    Move Money 

    Transfers 

    Transfers- you can transfer funds between your own accounts 

    View scheduled transfers- view all transfers that you have scheduled 

    Mobile deposit- deposit cheques to your account 

    Move money

    Pay bills

    View scheduled payments- view all payments that you have scheduled 

    Manage payees- Add or delete payees 


    INTERAC e-Transfer

    Manage INTERAC e-Transfers 

    Activity 

    Under activity you are able to view transactions, activity history, view scheduled transfers, view scheduled payments, view eStatements, Download void cheques 

    More



    Personal F.A.Q

    Signing In

    Before you log into both the online banking platform and mobile app, please be sure that you have verified your contact info with us. To connect to the platforms your mobile phone number or email will need to be entered and they must match our records in order to verify your identity.

    When you sign in for the first time, you will use your 19-digit debit card number and your personal access code (PAC). After creating a unique username and password in the online banking platform, you will use those to sign in going forward.

    Maximum 35 alphanumeric characters (A to Z, a to z, 0 to 9, and special characters). Your username cannot be your PAN (19-digit debit card number)

    No, you are unable to change your username once created.

    You can enter your debit/membercard number in place of your username.

    You can click the Forgot Username or Password? link located on the online banking or mobile banking app sign in page and follow the instructions. You must have a valid email address or mobile phone number on file to complete this action.
    Or you can contact us at 1-877-226-7957.

    Once signed on to digital banking, go to My Fusion > Settings > Password and follow the instructions.

    On the Fusion App, navigate to the menu “≡”, select Settings then tap Password and follow the instructions.

    You must have a valid mobile phone number on file to complete this action.

    You can click the Forgot Username or Password? link located on the online banking sign in page and follow the instructions to complete a password reset vis SMS (mobile device).  You must have a valid mobile phone number on file to complete this action.

    Please note that changing a password by receiving a verification code through email is not available.  

    If you do not have a mobile device, please contact us at 1-877-226-7957 to change your password.

    We understand that some members may be receiving an error message when using FaceID. We continue to work with our service provider to resolve this issue. To avoid this error message, please close out your app, use your password to login, or re-install the application. We apologize for the inconvenience and will confirm once resolved. Thank you for your patience. 

    Mobile App

    Yes, both fingerprint and facial recognition will be available on the new mobile app, if your device supports it.

    The app will be available for use on iOS ipads, but not android tablets.  There is not app available for smart watches.

    Two-Factor Authentication

    Two-factor authentication is an added layer of security for our digital platform. It’s a numeric security code (up to 7 digits) that you will receive via text message to your mobile phone or to your email address when you perform certain activities. 

    The code is time sensitive and valid only for a limited amount of time. Here are some examples of when one-time passcodes are used:

    • Register for online banking
    • First time you sign in to online banking
    • Add a new bill vendor
    • Update contact information
    • Change or reset your password (codes are sent to mobile phones (SMS) only, not email)
    • Transfer funds to other members
    • Add an Interac e-Transfer® recipient

    Check your spam or junk folder. If the code it not there, resend the code. If that still does not work, call us at 1-877-226-7957.

    Shortcuts

    Yes, Balance Widgets can be set up to allow up to three chequing accounts to be visible in the app sign in screen, today’s screen or both.

    From the App "More" menu, select General Settings and tap on Widget settings.

    Did you know?

    You can also add some of your favorite transactions as shortcuts in the widget, giving you an even quicker way to do your banking.

    Alerts

    You can setup Account Alerts to individual accounts for notification of specific banking events. Different alerts can be setup on different accounts.

    • Transaction Alerts such as deposit or withdrawal, or balance (daily, weekly or monthly) alert that lets you know what your balance is in a specific account.
    • Insufficient Funds Alert when you have a scheduled transfer or bill payment
    • Failed Transaction Alert is when a scheduled transfer or bill payment did not occur for whatever reason.

    Security Alerts are set mostly by default to protect you when it comes to changes happening to your accounts. This will protect you in the case of someone trying to get into your accounts. This includes events such as:

    • Password changes (if someone changes your password)
    • New biometric access (if someone attempts to add another FaceID or fingerprint access to your account from a mobile device)
    • Password attempt lock (if someone has tried to access your account and has failed to guess your password in three attempts)
    • Successful login (optional)
    From the "More" button on the navigation menu:
    1. Select Security Settings
    2. Click on Account Alerts or Security Alerts
    3. Select the alerts you are setting up
    4. Complete applicable fields (ie. Amounts, notification frequency, limit etc.)
    5. Toggle on/off the types of notification to receive (text, email, push notifications)
    6. Save

    Favourites

    You can create favourite transactions to make repeat transfers to the people you regularly send money to. Simply click the favourites icon after completing a transaction.

    You can delete, rename or add a photo to your favourite transactions.

    In the app, select More from the navigation menu on the dashboard, then General Settings and then Favourite Transactions. You can also view your favourites on your main mobile app page after you signed on.

    Bill Payments

    Bill payments made after 10:20 pm will be processed with the following day’s date. The payments will be processed by 10:20 pm the following day. You can view and/or delete your bill payments in your list of Scheduled Payments until the time payments are processed.

    Please note that vendor settlement times vary. To ensure your bill payments are received before the due date, submit your bill payment at least three (3) business days prior to the due date.

    Transfers

    Yes, you can transfer between Canadian and US accounts. The exchange rate will be disclosed at time of transaction, for you to acknowledge prior to completing transactions.

    Open Account

    • Sign in
    • Click Accounts and select Open Account
    • Choose Chequing or Savings and Check the accounts
    • Select the account type you want to open and click Open Account
    • Fill in the fields and click Continue
    • Review the details and click Continue

    Other FAQs

    Our secure messaging service allows you to communicate with us from within the online banking system and is only available after you have signed in. You may include account numbers and any other information that may help us better assist you with your questions.

    Please use the secure message feature within online banking instead of sending personal information through unsecure email channels or text messages.

    In online banking, from My Fusion, select Messages or you can click the envelope icon located at the top right corner on your main online banking page.

    On the Mobile App, you access Messages by tapping the envelope icon located at the top right corner on your main screen.

    Note: Our standard response time is by next business day. If your query is urgent, please contact us.

    Yes, you can download your account activity to the following software programs:

    • CSV
    • PDF (PDF is only program available with the mobile app)
    • Microsoft Money (OFX)
    • Quicken (QFX)
    • Sage 50 (OFX)
    • Xero (OFX)

    Yes. There is a  "Mobile Deposit" feature where you can deposit cheques remotely.

    Note: US cheques cannot be deposited to US chequing accounts via Mobile Deposits.

    Yes. All loan payments processed through digital banking are applied as principal payment only.

    Yes, by clicking on the ‘Filter’ (magnifying glass) icon at the top right of the View Transactions screen, you can select the date range using the calendar icon in the ‘From’ and ‘To’ sections.

    You can also filter the types of transactions you can see by clicking the down arrow next to ‘Show’.

    • On the mobile banking app, navigate to the Accounts button on the dashboard and tap View eStatements
    • Select the year and date of the statement you want to view

    To get started with digital banking, attend a local branch, contact eServices at 1-877-226-7957 or info@fusioncu.com.

    If you are having any troubles with the mobile banking app, please contact eServices at 1-877-226-7957 or info@fusioncu.com.


    BUSINESS BANKING FAQ'S

    Watch this short video on how to set up delegates in Business Banking. You can only set up delegates from a computer, not the mobile app.


    Once the delegate is setup with a Username and temporary password from a signing authority on the membership, they will use the new sign in information and will be prompted to create their own unique password upon first time sign in.

    Yes, delegates can be granted either read-only or initiator permissions.

    Start by completing your initial sign in for each membership separately. Once you have completed the onboarding process for all of your memberships, you can then consolidate them as required. Once you have completed this step, you will be able to sign in once, and switch between any of your consolidated profiles as needed.


    To consolidate a profile the member must be a signer on the business account. Delegates will have to sign in to each business membership.

    A transaction is pending when a delegate or signor has initiated a transaction, but still requires approval from an additional delegate or signor.

    If you have your membership set up as requiring two-signer approval for transactions like bill payments and Interac e-Transfers®, you can approve the transactions within digital banking.

    • Sign in to digital banking
    • From the menu, click Business Services, then Review Pending Transactions
    Note: Transactions expire after seven days.

    One tap away.

    Check your balance, transfer funds, deposit cheques, all from your phone with the Fusion Mobile App.

    Get secure convenient access to your accounts from your smartphone.

    The app is free. Download it now from the App store or Google Play.

    Download the Fusion Credit Union mobile app

    Download on the App StoreGet it on Google Play
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